Forthcoming changes within the Telecom Companies PSTN that could affect your LANDLINE MONITORING

Changes in the Telecommunications Infrastructure

You may have heard that there are changes occurring within the telecoms infrastructure whereby Telecom Providers (PSTN/Landline Providers) are migrating from the analogue network to digital format. It has been extremely difficult to get precise information from the landline Providers on their rollout plan but we will continue to request planned rollout updates. The proposed changes being made will impact how the intruder alarm signalling currently connects to the analogue network. These devices are now vulnerable from an Intruder/Fire alarm signalling perspective. See the Below FAQs If you have any further questions Please contact us.

What is happening with the telecoms network?

Telecomm providers are moving to a digital network replacing traditional land lines (PSTN) with Voice over Internet Protocol (VOIP). This will impact Intruder alarm systems which transmit Intruder/Fire alarm signals to Monitoring Stations (ARCs)

What is the difference between PSTN landline and VOIP lines and how does this affect my Intruder alarm signalling and Monitoring Service?

PSTN lines are traditional analogue copper lines used by the telecoms companies to send voice calls and data packets such as XSIA (FSK) and CID (DTMF). VOIP uses IP packets to send Voice and Data. Problems occur during transmission when VOIP converts analogue signals to digital and then from digital back to analogue. This causes timing issues and will result in a failure to communicate (FTC or DMFTC) between the Intruder alarm panel and the monitoring center; Solution is to Connect to a Intruder Monitoring Center via IP Monitoring (EN 50131 Grade 3)

How does this affect my existing PSTN Monitored Intruder alarm system?

 Your Intruder Monitoring Signal may not work

 In the event of a power or phone service fault/failure your intruder alarm will not transmit a signal to the monitoring centre

 Intruder Signals can be sporadic meaning the signals can be a bit ‘hit and miss’

 If you are interested in switching to internet phone service - -Please notify us so we can arrange alternative intruder alarm     transmission methods such as GSM, Radio or IP Monitoring.

Is there a solution in place?

Hence the Launch of IP Alarm Monitoring Service. This Service will help deal with changes occurring in the Telecommunications Network

What is the difference between the traditional GSM signalling and IP Monitoring?

At present traditional GSM signals are being transmitted using the analogue network and signals can be affected by the bandwidth available. IP monitoring sends an IP packet using the data network that is not dependent on the bandwidth of the networks; Solution is that IP Monitoring will enable the transmission of signals from the control panel to the ARC

What is the cost of the IP Monitoring?

Residential IP Monitoring is €160 plus VAT @ 23% Per Annum

Commercial IP Monitoring is €450 plus VAT @ 23% Per annum

This includes the Annual Licence for the Self Control App

What is the cost of GSM Monitoring?

Residential GSM €250 plus VAT @23% for the first year then €200 plus VAT @ 23% per annum thereafter

Commercial GSM €350 plus VAT @23% for the first year then €300 plus VAT @ 23% per annum thereafter.

What about existing Intruder Alarms that have landline monitoring?

They can be switched to IP monitoring using any of GSM communication modules available

Why use IP monitoring?

IP monitoring is a NSAI Grade 3 fast, secure, polled service which ensures Intruder/Fire alarm monitoring is protected against future network changes

When will IP Monitoring Service be available?

This service has already been rolled out by PSTN operators July 2017

Will my Landline providers notify me if my Landline is going to be affected?

We can’t speak on behalf of your landline provider however a few providers did send out letters to customers informing them of this change.

Sample letter below was sent from Vodafone earlier this year

Subject: Vodafone VoIP Digital Customer Notice

Notice of Change to Vodafone Home voice services

The notice below applies to Vodafone Home Fibre Broadband customers who are being contacted by Vodafone about a change in their product. We are moving your PSTN voice service to Vodafone Broadband Voice. You will keep the same number and can continue to make and receive calls as you do today, the only difference is that your home phone will now be plugged into your broadband modem rather than the phone point. Please contact us on free phone 1800804533

If you have a service that uses your landline or another landline dependent device such as:

·Monitored alarm or panic/assistance button/service (which is not GSM enabled)

· Fax Line or dial up equipment (Visa Card Machine)

· Any service that relies on the use of an analogue modem connection or 2 telephone numbers on your landline Otherwise there is no need for you to take any further action, we will take care of everything and we will keep you updated throughout the process.

To opt out of this change contact us on 1800804533, if we do not hear from you it will be deemed that you have accepted this change to your Vodafone Home product. For more information, please see our support page or contact our Customer Care Team on 1800804533. This change does not impact the terms and conditions of your Vodafone contract.